Shipments and returns

Your pack shipment

Packages are generally dispatched within the same day or the next business day after receipt of payment and are shipped via our preferred courier with tracking and drop-off with signature. If you prefer delivery by other services such as UPS or FedEx provided you have an account with these service providers. The cost of shipment would be on your own account & C$5  will be charged for handling charge. In this instance please use store pick up as your mode of shipment & arrange with your shipping/ courier company to pick up the goods on your behalf, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.